SHIPPING POLICIES
General
Please familiarize yourself with all the terms and conditions before making the purchase, because by making the purchase, you confirm that you are familiar with them and agree to them.
The owner of this website is SIA MARLE (hereinafter "we", "us"). Registration number 40203383480, legal address Ziedu iela 2, Ogre, LV-5001, Latvia.
COMPANY DETAILS
Ltd. MARLE
Reg. no. 40203383480
VAT no. LV40203383480
Bank: Swedbank, SWIFT: HABALV22
Account no.: LV81HABA0551052348489
Latvia
In case of uncertainty, please contact us using the contact form or by emailing [email protected].
Unless otherwise stated, all content published on the website is the private property of MARLE. All rights reserved. In case of republishing or using any information, a written agreement with the company must be concluded.
Placing an order
When making a purchase, carefully check whether the size, color and quantity of the product selected in the shopping cart are specified according to your needs. If, after completing the purchase, you discover that the data was entered incorrectly, immediately write to us at [email protected] to correct the situation. If you still have any questions in order to finally make a choice in favor of a MARLE product, contact us in the above-mentioned way.
By placing an order, the Buyer confirms that he is familiar with the information specified in the product advertisement and its care instructions.
The colors of the products in real life may differ from those shown in the www.marle.lv photos. This condition may be affected by the color resolution set on the computer monitor you are using.
Payment of goods
Our payments are made in Euro (EUR) currency.
After placing the order, choosing the PAYMENT BY TRANSFER option, the Buyer receives a purchase confirmation in the e-mail specified by him, as well as an invoice containing all the necessary details for the last stage of the purchase - payment.
The invoice is prepared automatically and is valid without a signature.
The buyer pays the invoice by bank transfer within 2 business days, covering the related payment commission (if applicable). If payment is not received, the purchase reservation is cancelled.
The selected product is sent out via the selected delivery channel only after receipt of invoice payment.
By indicating the option - PAYMENT ON THE SITE at the time of purchase, the Buyer is given the opportunity to choose to receive the product at the MARLE workshop in Ogre (by agreeing on the time most convenient for him in advance) and to make the payment in cash. RESERVATION OF THE PRODUCT FOR ITS ON-SITE PICKUP IS EXPECTED NO LONGER THAN 3 WORKING DAYS FROM THE TIME THE ORDER IS PLACED.
PAYMENT ON SITE does not apply to PERSONALIZED ORDERS. They must be paid for at the time of purchase.
All products shown on the MARLE website are available immediately. After receiving the payment, we ship the product within 1-3 working days, excluding weekends, public holidays of the Republic of Latvia, as well as self-proclaimed vacations. If the delivery is particularly urgent, please let us know in the comment section when making the purchase.
The above-mentioned delivery period does not apply to personalized orders, the development time of which can be 3-5 days, which should be taken into account by the customer when placing the order.
During sales, shipping can take up to 5 business days. We send the order to the address specified at the time of purchase (relevant parcel terminal, home address). If due to force majeure circumstances or vacation, the delivery will be delayed longer than the above-mentioned time, we will inform you individually.
Delivery
View current delivery options here.
However, if necessary, we can also send with another courier service upon mutual agreement.
We are not responsible for delivery delays caused by your chosen delivery service provider.
Returning goods
We love what we do, so we try to give you the best, but if you are not satisfied with your purchase, you will have the opportunity to exchange it within 14 days of receipt at no additional cost.
MARLE accepts an item for exchange if it is returned clean, unwrinkled and undamaged. If you wish to return an item, please contact us to arrange the details.
The product can be delivered to the MARLE workshop in Ogre personally or sent to Unisend, DPD or Omniva parcels in Ogre, Skolas iela 4.
In case of product return, it is possible to receive the payment back to the account from which the payment was received within 14 working days from the moment of receipt of the product return request.
Return costs are borne by the buyer.
Data processing and privacy policy
MARLE hereby confirms that the information and personal data you have submitted in connection with visiting the website, using services and purchasing goods will be collected, processed and stored in accordance with the requirements of European Union regulations regarding the protection of personal data.
The purposes for which your personal data may be used include: order processing, delivery of goods, accounting, service improvement and communication.
By submitting your data, you agree that the data is processed and stored for all the time necessary for the data processing purposes specified here, as well as in the cases specified in the regulatory acts after the initial data processing for as long as it is necessary.
The collected data will be used only for the data processing purposes specified here and will not be voluntarily transferred to third parties, except: (a) if such an obligation is imposed by regulatory acts; (b) to investigate and prevent possible violations of the law; (c) to protect the rights and property of MARLE; (d) in situations involving a threat to a person's health or life.
You have the right at any time to request the restoration of your data, information about the use of your personal data, as well as to request the deletion of your data.